FAQ OF MCLLROY

1) Are you a manufacturer or a trade company?
We are a holding group company.

Its manufacturing plant specializes in the production of loaders, forklifts and other construction equipment, with 20 years of experience in machinery manufacturing.

We also have a professional export company with 15 years of rich experience in foreign exchange settlement, customs declaration, shipping and taxation.

2) What is the payment terms?

We accept TT, Western Union, Paypal, domestic RMB private account, and cash. Usually 30% deposit, the balance paid before delivery.And a Letter of credit at sight is acceptable either.

Currencies include USD, EUR, and RMB.

There are so many ways to get paid, there's always one that's right for you.

3) Can I put my logo on the product?

Yes ,we welcome any kind of cooperation.Make sure your logo is legally registered. If it is a legally registered trademark, please provide the trademark registration certificate, as well as the documents authorizing our production and export.

If your trademark is unregistered, you do not need to provide any documentation.

The key here is that your trademark is not infringing.

4) Can the color be customized?

Yes. Our regular color is yellow, if you have a specified color, please tell us the color number.

5) How about your delivery time?

Small loaders are delivered about 7 days after deposit.

6) I am not in China, how should I inspect the goods when finished?

Do you have a third-party inspection team in China? If so, please have them contact us.

If not, then we will help you check the quality problem. From the moment you place your order, we will keep you updated with photos and videos of product progress throughout the production process. Each of our loaders is shovel tested before shipment. We will send you the video, if you are satisfied, we will ship it again.

We hope to have a long-term cooperative relationship with every customer.

7) Do you provide equipment operation training?
We have operation manual and operation video. If you need face-to-face training, we can arrange for engineers to come to your local area for training. Your team is also welcome to come to our company to learn about loader operation.

8) Do you provide after-sale service?
Yes.

For loaders under 3 tons, we provide 6-12 months warranty service.

For loaders above 3 tons, we provide 12-18 months warranty service.

(According to the customer's engine emission requirements)

For quality problems within the warranty period, please be sure to tell us as soon as possible.

Due to the particularity of overseas, in order to facilitate your maintenance, we will suggest that you purchase some wearing parts at random when shipping.